SHIPPING POLICIES
All items are shipped via USPS. We ship Monday through Friday from our warehouse. We do our best to process orders within 5-7 business days of ordering. We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud. Typical shipping times for basic USPS Priority Mail shipping ranges from 1 to 3 business days for orders within the United States. We are not responsible for items lost by USPS. If your item is lost during shipment, we will do our best to put you in contact with USPS. Please contact USPS directly with lost package claims by clicking here.
For international lost package claims click here.
All orders shipped outside the United States MAY BE subject or local customs duties. Kindly keep in mind that all countries have different protocols and fees for incoming packages. Typical shipping time for USPS Priority Mail International shipping ranges from 6 to 10 business days. Some countries are subject to even longer shipping dates.
7-Day Return Policy:
You have 7 days from the time your order is successfully delivered to request an exchange.
All exchanges must first be authorized by speaking to a customer service rep via email. You are responsible for any shipping charges back to us. We also recommend that you insure/track your return just in case. Please contact us up before doing anything!
Exchanges:
If you would like to exchange an item because you may have received the wrong size, or decided you want a different color. Just contact us at info@motionlineapparel.com and we will help you. You are responsible for charges associated with shipping exchanged back to us. There is a $20 re-stock fee for exchanges.
If the item you are getting exchanged costs more than the new item, we will issue your money back for the difference.
If the item you are getting exchanged costs less than the new item, then all you have to do is pay the difference.
Exchanges are subject to product availability.
Item Condition:
We will only accept exchanges for items in a 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on.
This means items must come with all original undamaged packaging, labels and tags must still be attached. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on.
If you have questions or concerns about your item's condition, we will gladly help you out.
Processing Time:
Once your return or exchange item arrives at our warehouse please allow 5-10 business days for us to initiate your refund. (Please note that depending on your credit card company it may take another 2-10 days for your refund to appear)
Damaged or Defective on Arrival:
If a package arrives and the package is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company.
If you do receive or sign for a package and you later notice later that a item is damaged or defective you have one business day to report this to our customer service team either by email. We will send you a free shipping label to return the item, and we will replace it ASAP.
Sale Items:
We do not accept exchanges/returns on sale items. All sales final. However, if a sale item is damaged or defective we will replace it following the same guidelines for damaged or defective products stated above.